The SRA is concerned about how some law firms handle personal injury claims when they deal directly with claims management companies (CMCs). In some cases, there has been failure to take proper instructions from clients, claims have been settled without obtaining a medical report and, worst of all, claims have been brought without the knowledge of the claimant.
This is the second warning the SRA has issued in 2 years, reminding solicitors of their responsibilities and working in the clients’ best interests.
Some law firms have been relying heavily on CMCs, have not trained their staff adequately and failed to take evidence of clients’ identities to prevent fraudulent claims.
The CEO of the SRA said: “Personal injury work can involve very vulnerable clients, challenging claims and large settlements, so we expect solicitors to meet the high standards we set, uphold the rule of law and proper administration of justice.”
Research by APIL (the Association of Personal Injury Lawyers) has revealed the extent of the plague of nuisance cold calls and texts across the UK. APIL’s president has urged ministers to uphold their commitment to ban cold calls by CMCs in the Financial Guidance and Claims Bill. He said: “As many cold calls are not reported, this is just the tip of the iceberg. Now is the chance for us to put an end to this scourge.”
CMCs are not firms of solicitors, they are private businesses and you don’t need to be a lawyer or have any legal qualifications whatsoever to start up a CMC. They are not regulated the Law Society and could give you the wrong advice. Many of them use aggressive marketing tactics to prey on vulnerable injured people. Claimants are far better off going directly to a specialist and fully regulated personal injury solicitor.
At Simpkins & Co we NEVER use claims management companies. We are experts in personal injury compensation claims, having 25 years of experience in all types of claims. We are fully regulated by the Law Society and accredited members of the Law Society Personal Injury Panel and APIL. If you’ve been injured through no fault of your own, contact us on 01425 275555 for your FREE initial, no-obligation consultation, or visit www.simpkinsand.co.uk.